So I'm a fool. Can I get a refund?

[Azuren]

d21lewis said:

Slimebeast said:

Haha, so the funny part was that the first guy just hang up?! While in fact he fixed the refund right after.

Cool story.

The guy hung up. The lady solved the problem but first she said she couldn't give be a refund because I'd done this before--which I hadn't.

 

Still, the story has a happy ending so I can't complain too much.

I've done refunds about ten or so times in the past. every now and then they say "We're sorry, we can't", so I tell them to put on a manager. 

 

I tell the manager to look at my total transaction history when he/she gets on, and about three minutes later they approve the refund. Apparently pointing out what a reliable customer you are helps a bunch, too.