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I don't doubt the results, but the study seems extremely vague, even to the point where it's not really useful at all. It uses extremely vague metrics to measure the differences, and for all I know, the differences measured by the metrics could range from neglible to crushing. I'm saying the study MS is so proudly referring to seems completely worthless.

It's also pretty shady to do a study of two gaming networks and then declare one of them 'the best gaming network' when the rest are ignored. Obviously there aren't many, but adding Steam at the very least would add a lot to this study.