No Man's Sky refunds

[Fei-Hung]

So after waiting over a week I got an email with a typical PR response. Have a read below and see what you think. Also, the customer service reps have gone from understanding and human to robotic and aggressive by looking for any excuse to hang up.

We have reviewed your refund request for your purchase of No Man’s Sky.

We are aware of comments online from some players expressing disappointment with the release features of No Man’s Sky. During the development process, the game changed and evolved based on thousands of hours of user testing and feedback on what worked and what didn’t to bring you the best gameplay experience and the most fun. Hello Games made choices during this development which they believed would provide the best experience for the players. No Man’s Sky was intended to be something unique, vast and inventive, and we feel Hello Games delivered that. They are also working to ensure that No Man’s Sky will continue to evolve and benefit from new features over the coming months, and as such, we are not making any exceptions to our standard refund policy.

As per that refund policy, any games, game add-ons, season passes, in-game consumables or PlayStation® Video titles that have started being downloaded or streamed are not eligible for a refund.

As you have already downloaded No Man’s Sky, we will not be issuing a refund for this purchase.

You can read our full policy here;

https://www.playstation.com/en-gb/get-help/help-library/store---transactions/payments---refunds/playstation-store-cancellation-policy

This process is very clear and we will not be able to make an exception. However, if you still wish to speak to us then please reply to this e-mail letting us know when is a good time for us to call, and the best number to reach you on. We will then arrange for a member of our management team to contact you to discuss any further questions you have.

Thanks


Sarah
Player Support Expert
PlayStation Support



I had to call them twice after as the first person hung up and the second person had to go to someone and speak to them (who he cant discuss with me if it was a manager, a team member etc) and come back and tell me exactly the same thing give another slither of hope by saying my issue is being put back in the queue and since they are so busy with PSVR and big game launches that they cannot guarantee when a call back will be given. Suffice to say, it was the most frustrating call I've been on as they just outright refused to go down acknowledging any wrong they have done about leading me on and telling me conversation I had last week were different in context and nature than they actually were.

Apparently I have to email Sarah back as well. No hope on anything getting sorted, but it should be interesting to see how bad their customer service can actually get, so I shall continue documenting this.