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Fei-Hung on 29 August 2016
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Lrdfancypants said:
Fei-Hung said:
Okay so I rang uo today and here is the long and short of it:

1) they will only refund immediately if it's within the 14 day purchase period.

If it isn't then:

2.1) you need to email hello games on their contact page with why you want a refund;

2.2) get a automatic reply and email it to help@uk.playstation.com with your reference number;

2.3) the admin team will then make a decision on refunding you.

3) there is no way to escalate the call other than via a call back.

4) Playstation Supports stance is that Hello Games need to be the ones responsible since they are the developer which is why after 14 days the procedure must go via Hello Games, even if Sony supported the product, made it a console exclusive and we're the retailer on psn for it.

Will update if and when I get a call back.

I thought it might not be easy.  The article even talked about people curious if they refunded being blocked from buying it again cheaper. In all honesty, 14 days is a pretty good amount of time to determine if you like the game or not but it will be interesting to see HG's response.

I still think they could help themselves by releasing a statement about the features people are upset about.  I personally want to know if indeed MP is not there or that was a glitch because that's important to me.  The other features I never knew were supposed to be there in the first place so, for me, the game is feature complete and I wouldn't feel right in asking for a refund on a game that gave me what I thought it would. I also enjoy the game, so there is that.

If you enjoy it fair enough. Don't get me wrong, I've enjoyed my time with the game, but what I wanted isn't there yet. I'm doing this out of fear where what I want might be added at a cost later. That's when I will feel royally screwed. 

 

If they announce today like Evolution did and say this is what we will implement over the next 6 months. This is what will be given free and this is what you will need to pay for, I'll keep the game.