No Man's Sky refunds

[Fei-Hung]

Okay so I rang uo today and here is the long and short of it:

1) they will only refund immediately if it's within the 14 day purchase period.

If it isn't then:

2.1) you need to email hello games on their contact page with why you want a refund;

2.2) get a automatic reply and email it to [e-mail] with your reference number;

2.3) the admin team will then make a decision on refunding you.

3) there is no way to escalate the call other than via a call back.

4) Playstation Supports stance is that Hello Games need to be the ones responsible since they are the developer which is why after 14 days the procedure must go via Hello Games, even if Sony supported the product, made it a console exclusive and we're the retailer on psn for it.

Will update if and when I get a call back.