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Fei-Hung said:
I think this is more about false advertising than crashes. The last thing Sony or HG want is a law suit that will cost them more than refunds, especially if the refunds only give you psn credit, meaning Sony will get to recoup some of the money.

I think Steam and Sony being more open to refunds is because of the way the game ran. This is something they can't deny, game launched in a bad state.