Goodnightmoon said:
By saying that they want the reader to think everything is going perfectly but there is a very tiny minority of unhappy users on the internet that makes it looks like a big deal, the rest is fine. In reality that couldn't be far from the truth as the problems with the game seems to affect most of the owners, specially on PC where is a mess. |
Ahhh you again! I don't think I've seen you in a Sony thread without having a little dis. You've certainly upped your game for NMS.
OT: So here, context is key! Let's take a look because a lot of wild claims and assuptions are being made.
Let's take a look at what was said.
I think it's pretty clear he's talking about their customer support that they've set up to handle these issues.
First Sean mentions that they have hired a customer support team that is bigger than their developing team, they then create a page for people to get help and support. They tweet this;
"Even though less than one per cent of players have raised support issues, we're going to resolve roughly 70% of them this week"
this
"It's pretty crazy for us how many people are playing. And how large a number even 1% of that user base is."
and this
"We're totally focused on customer support right now. Then we'll move onto improving and adding features to the game 
"
He's clearly talking about issues raised to his support team.
But granted it should of been sorted pre-launch. 1% is still quite high considering everybody with an issue will not bother contacting them for support.
