Not surprising, considering it's probably sold most on PS4 where the game really doesn't have huge problems. 'Raising support issues' is also a bit vague, but it sounds like officially raising an issue somewhere, and I don't think a lot of players are interested in doing that. On Steam, where the game has probably sold the most copies on PC, you can get a refund without any specific reason as long as you have played less than two hours. That's more than enough to notice any major technical issues and refund the game instead of filing an issue.
I'm not really sure what the point of his tweet is. The game's launch has been a bit troubled, and it would make things seem a lot better if he could just admit the problems instead of trying to downplay them. I don't think he's lying about the filed issues, but there have been a ton of complaints through less formal channels so it doesn't make much sense to try to deny the problem.
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