The problems with Microsoft's UI started when they started to play with industry standards to "bring something new to the table" and to "avoid stagnation". While occasionally updating a standard is a good thing, they tried to push the envelope a little to far with their ribbon interfaces, which are still considered bad though that perception is slowly changing. Which upset the standard and a lot of customers, I was having an UI class about the same time, and they used this as what not to do when designing an UI in an already established genre of software. And them soon afterwards they introduced sweeping changings to Windows. And this gave them the reputation of having "bad" interfaces in the perceptions of the end user.
It isn't that the UI is totally bad, it does get bad in spots, especially the Xbox One's store interface (imo its probally the worse interface currently amoung the three cosole companies), they just tried to shove too much change at one go, in something that should have taken successive generations. This whole thing feeds into the how groups view Paradigm Shifts that are shoved on them.
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