Update: I love MS chat support.

[Euphoria14]

Mr Puggsly said:

Euphoria14 said:
This is exactly why I would never want to work in customer service. You came off as a complete jerk in the chat you posted.

If I were him I would have had quite a few choice words for you.

I've actually worked customer service.

When the customers told me they already did certain steps with someone from the company we didn't force them to do it again.

This was my second time contacting MS at this point and it was the same useless adivce from a new person. Bearing in mind I already called about this specific issue, they should have just wrapped it up and told me to send it in. Not make me spend over an hour doing the same basic trouble shooting AGAIN.

That's bad customer service and being rude ultimately got me where we should have started.

Or you could have just said "I called already and we did these steps. They do not work. What would be the next step after this?"

That way you bypass all that stuff you already did, but instead you went along with it and decided to be a sarcastic jerk throughout. Even going so far as making a stink about who develops Halo and making him out to be incompetant.

It could have been avoided. Plus I doubt he was the same person you talked to the other time, so no shit he tried the same steps.