| Euphoria14 said: This is exactly why I would never want to work in customer service. You came off as a complete jerk in the chat you posted. If I were him I would have had quite a few choice words for you. |
I've actually worked customer service.
When the customers told me they already did certain steps with someone from the company we didn't force them to do it again.
This was my second time contacting MS at this point and it was the same useless advice from a new person. Bearing in mind that I already called about this specific issue, they should have just wrapped it up and told me to send the console. Not make me spend over an hour doing the same basic trouble shooting AGAIN.
That's bad customer service and being rude ultimately got me where we should have started.
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