Update: I love MS chat support.

[Euphoria14]

torok said:

Euphoria14 said:
This is exactly why I would never want to work in customer service. You came off as a complete jerk in the chat you posted.

If I were him I would have had quite a few choice words for you.

That's the only conclusion I made after reading the OP. Of course the customer service guys aren't always informed about issues, but that's because they weren't trained properly and just thrown there to answer angry customers.

Unfortunately in customer service you get calls like Puggsly's all day long. People do not realize that the customer rep isn't at fault, so no reason to be a total dick to them. The caller thinks their day is hard because their console can't download or their phone randomly closes apps, but those customer reps day is worse. They have to deal with assholes who yell or act like sarcastics twits all day long.

I have never once had an issue with customer service for anything, but of course I am also very polite on the phone. My most recent customer service call was to Apple and they were a total delight to work with and very polite as well.