Update: I love MS chat support.

[Mr Puggsly]

Sharpryno said:

Mr Puggsly said:

pokoko said:
Not really sure why you went into jerk mode there. Yeah, they probably just typed in "halo support" in knowledge base search, which is funny, but it's not like they're trained to deal with game related questions at all. I'd say that the majority of service reps wouldn't know off-hand who developed MCC.

I've been troubleshooting this problem for about 5 days. I've done some research about it online as well.

This was day two of getting help from MS.

They kept blaming my connection, making me do useless things even though all other downloads are working fine. They weren't listening to anything I was saying and kept giving me useless help. He sent me to Bungie's website!!!

He started talking about port forwarding and nat settings. Why would I have to do any of that for a simple download?

At some point you just get tired of this shit and have to be rude. I understand how to download a game, at some point they need to admit something is wrong on thier side or with the machine. Having me repeat the same basic troubleshooting MULTIPLE TIMES was going nowhere.

You need to stop sounding so helpless.  You have an issue they do not know how to deal with because no one else has the issue.  Are you expecting them to be God-like at solving every issue that comes their way.  Port Forwarding and Nat settings are big impacts on a download like this.  

He sent you to Bungie website probably because of the exact reason in the response you quoted. 

Simply delete the download, full console power cycle, restart modem and router, don't use WiFi, make sure your speeds are normal via pingtest/speedtest.net, and go from there.  There are plenty of options to try.  Being rude to customer service for no good reason is just ignorant, get rid of that mentality. 

Great advice, you should work MS chat support.

I've downloaded many games digitally. I never had to change port forward or nat settings. Nor does that seem like a solution for a download constantly resetting itself. That seems like a bug to me.

I basically did everything you mentioned. I looked online and found people with the same issue but nothing worked for me. I did all the basic troubleshooting before contacting MS. When I eventually called MS, their solution was basic troubleshooting. Today I did the chat with MS and their solution was basic troubleshooting. Did I ever tell you the definition of Insanity?

A simple download shouldn't be this difficult considering I've already downloaded many items on Xbox One.

Bear in mind that isn't the entire discussion. There was about an hour of useless troubleshooting prior. I've been doing the same shit over and over just for a simple download. If you don't get sick of that crap at some point, well good on you.

By the way, the Bungie link was useless. It basically said go to MS for help...