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What your numbers (for which you give no reference) say is that 2/3 of people who called Microsoft's support line because of the 360 had an actual problem with it. Shocking! That says as much about the failure rate, as about the intelligence of the people using the phone to call Microsoft.

Even you yourself acknowledge this, by making fun of those who got their problems fixed through the phone, so if everyone was as smart as you think you are, the failure rate would be 100% by your math, right?


Reality has a Nintendo bias.