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Machiavellian on 21 July 2014
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Aura7541 said:
Machiavellian said:
Aura7541 said:

Because saying "I'm sorry" only takes a second. Why they can't go out of their way to spend a single second to apologize makes me rub my temples.

I am still not getting it.  MS had a plan for a product.  People stated that the product as it is will not get them their money.  MS changed the product to meet customer demand.  Why would a corporation be sorry, thats a personal type of thing.  Actually there was nothing wrong with MS original vision, it was flawed and incomplete probably because Sony forced them to market to early.

 

It just seem crazy to me to think of a corporation as a person.  I do not need a corporation to say they are sorry for a flawed dream, instead I need them to make a product I want to purchase.  The word sorry is interesting when you work in a customer facing part of a business. I actually had classes on the way to say you are sorry but not to accept blame.  I am not going to go into that whole bit but sorry means nothing when it comes from a corporation.  Only actions are relevant.

Italics: Watch the video (or re-watch if you already saw it). The answer is actually very simple, but it's not my job to spoonify everything.

Saying sorry is an action and an action that only takes a measly second. Being more specific for what you're sorry for will only take a few seconds.

I do not need to re-watch the video because I believe its wrong.  It could be that I am a father and I do not accept sorry because its a word easily said with no meaning behind it.  People who are wrong correct their mistakes and make sure not to make them again.  

Saying sorry for having a bad plan is silly. It would be different if you bought a X1 and then MS totally changed it to their DRM system and later changed it back after consumer outcry.  Sorry is an empty word to me but I do agree its my own personal opinion.  I do not see MS or Sony as a person, I seem them as huge corporations that sell me a product.  I have no feelings of admiration for either of them.  If either does something wrong, I want to see the measures used to make sure it doesn't happen again not some baseless Sorry message.  I know its good for people who form emotion attachments to corporations but having worked in this business for over 30 years, I know how meaningless such words are.

As I already stated, I do not think MS original vision was bad, but instead flawed and poorly developed.  There were some merit to their plan which probably would have worked out fine if they had just dropped physical retail disk but thats for another story.