8. Sony
> Pct. ratings “excellent”: 36.5%
Sony Corp.’s (NYSE: SNE) track record of customer service remains strong. Sony has been on the Customer Service Hall of Fame list for several years now. This year, more than 80% of respondents deemed Sony’s customer service to be either “excellent” or “good.”
The success of the PlayStation 4 may be a good measure of customers’ happiness with Sony. The next-generation console released late last year has consistently outsold its rival, Microsoft’s Xbox One.
According to its website, Sony has some 5,300 customer service locations globally. The company’s 2013 annual report also touts easy-to-use products and services as a key factor for promoting customer satisfaction.
But while the company succeeds in satisfying customers, investors may be less pleased. Despite a 14.3% revenue increase in its most recent fiscal year — due to a weak yen, growth in smartphones and the success of the PlayStation 4 — Sony posted its fourth annual loss in five years. The Japanese technology giant also said it would post another net loss in 2015.
Source: http://247wallst.com/special-report/2014/07/18/customer-service-hall-of-fame/2/
