Why did you leave out this part when you copied the article?
This is really a double-edged sword. On one hand, people should have read the fine print before willingly pre-ordering the game so early. On the other hand, it’s bad practice NOT to give people a refund. If Amazon and other retailers can do it, why can’t you?
I’ve pre-ordered numerous games on PSN and in some cases have received a refund before the game was available despite customer service telling me it wasn’t possible. Hopefully Sony looks the other way just this once. I’ll tell you one thing — this has made me rethink my position on pre-ordering games on PSN months before their release date.
Also how about we wait for an official statement by Sony and not what some guy on the customer service line thinks?
“It appeared that there had even been demonstrations to thank Big Brother for raising the chocolate ration to twenty grams a week. And only yesterday, he reflected, it had been announced that the ration was to be reduced to twenty grams a week. Was it possible that they could swallow that, after only twenty-four hours? Yes, they swallowed it.”
- George Orwell, ‘1984’
