sethnintendo said:
Best bet is not to return it to the store but to send it to Nintendo through their tech support. If it is still under warranty then they will send you another system. You then probably have to call them again and get your account set up on the new Wii U (I am not 100% sure on everything because my system hasn't broke). I have over $500 in Wii VC/Wiiware and Wii U indie/VC downlaods on my system (and I have over $300 in indie and VC games on my 3DS). I heard in past that they will set up your account on new system (allow you to redownload all games) if you go through Nintendo support. They know exactly what I purchased through my Club Nintendo account. They just don't have the most consumer friendly option of getting your games back.
Should the process be easier than having to call tech support to setup your account on a new system after a lost or defective system? Yes
I believe they are working on it considering that is one of the biggest complaints of their download policy.
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It's good to know that they are giving the consumers an option to avoid this issues. Of course, people shouls keep complaining about the problem (since the solution isn't optimal) so they will patch it. Complaining about what is wrong or could be better is what will make MS, Sony and Nintendo correct their products or improve the next ones.
