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Mr_No said:

Popular? Try clickbait. Not a long time ago, I remember they had a controversy because they gave a low score to The Last of Us. Sure, it was their review. But it seemed kinda dubious, especially when they would ban users for "strongly" disagreeing with the review (they even had a disclaimer on top of the comments), and the mods immediately disputing users opinions. Maybe I used a bad example, but these actions gives them tons of clicks.

Actually know what you mean, that MK8 article has had people banned left right and centre since the sales emerged with comments being removed for pointing out how wrong they were.