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Source: http://www.xbox360fanboy.com/2008/03/21/microsoft-sends-swag-to-erased-360-owner/

"You may recall the coverage we had on the site regarding Nathaniel, a guy who had to send his autographed, artwork covered, Halo themed Xbox 360 into Microsoft, and who had it returned to him with only smudges remaining of the original ink. First Nathaniel got some love from Bungie, but now it seems that word has reached other parts of the tubes and Microsoft (finally) got wind of it. In their attempts to make it up to him, they sent a who box of goodies including a 360 console (signed by original Rooster Teeth signers, new artwork by Luke McKay, signatures from the Xbox 360 team, and additional signatures from Bungie Staff), a faceplate with Bill Gates' signature (among others), all bunch of games, some smaller swag, and, wait for it ... a signed picture of Bill Gates."