Why I Returned The Xbox One

[Michael-5]

d21lewis said:

Michael-5 said:

leyendax69 said:
7 times? I thought microsoft service it was really good. Even I have heard people saying they got other 360 for free. About the review, without having XB1, the failure rate seems insignificant compared to 360 (for now).

Sent it in 10 times total, only got a replacement 2x. (so the OP should have said 8 times, bad math)

1x - Replaced with a broken used console
2x - 2 hour phonecall.....with Microsoft and Bell (internet) which resulted in a new console.
3-10x - Warranty was nearly done, so they kept claiming that "it's not broken." Would freeze an hour after load up, not RRoD, but not working properly..... (gone 2-3 weeks at a time)
11x - Thank god for my Best Buy extended warranty. Got a new floor model because the Slim came out. Mine was returned as a defect.

The big controversy I feel was that even though I expected me 360 to break, and even though I paid extra for a Best Buy extended warranty. I had to send it to MS since they extended their warranty too. MS covered all freezing/RRoD related issues, which IMO was bull to reduce the failure numbers.

Worst of all, MS never replaced my system with the HDMI models which had a smaller fail rate. They even replaced my original unit for another refurbished unit which didn't even work (didn't register any game with DLC or go online). Best Buy replaced my 3rd console.

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Another issue was that I bought an MS brand steering wheel when Forza 2 came out. My dog chewed the power cable, but because they just introduced Kinect, they discontinued the wheel. Was discontinued for a couple months only, and they couldn't sell me a new power cable.... Worst of all they designed the wheel to only accept MS power supplies, so a 3rd party charger with the correct voltage/amp still didn't work. Only had the wheel 2 years.... :-/

MS didn't replace my power charge, nor did they offer me a solution to get the wheel to work. They just said to try eBay and buy another whole wheel.......

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Never ever had this much of a headache with a Nintendo or Sony system.... :-/ I don't like MS customer service, it's just as bad as Rogers. This is why I'm holding off on the one until the very end, and even then...if Kinect never goes, then I never buy.

Your experience and mine have been totally different.

-PS1: broke and replaced.  Didn't call Sony

-PS2: broke and replaced. Twice.  Didn't call Sony either time.

-Xbox 360 20GB:  RROD.  Called M$ and they sent me a box to ship it in almost immediately. I sold it to buy

-Xbox 360 60GB: Discs wouldn't work.  I tried to go inside and fix it myself causing an instant RRoD.  The lady told me to send it in anyway and they'd fix it.  Been working great ever since.  Customer service was nice and knowlegeable.  http://gamrconnect.vgchartz.com/thread.php?id=96943&page=1

-Xbox 360 S:  I couldn't figure out how to transfer my games licensed from the old 60GB console to the new 250GB console.  It wasn't working online.  The lady at M$ said she'd take care of it and allowed all of my purchases to be played on BOTH consoles whether I was logged in or not.  At the time, I probably had 100 games so that was great!

-PS3 80GB:  I deleted a ton of movies I bought to make room for games.  Couldn't download the movies again later on.  The guy had no idea you couldn't download movies again.  I found out after googling it.  Even made this thread http://gamrconnect.vgchartz.com/thread.php?id=111188&page=1

-PS3 80GB:  Guy wasn't even sure if I'd even get my 80GB PS3 back if I sent it.  I never did.  It's under my TV broken and unusable.  He helped me deactivate it, though.  I have a Super Slim now.

Well if we're going to mention Sony issues

PS1 - First gen system, lasted 5 years before ball bearings (which spin the disk broke). Called Sony, $80 repair job, but PS2 just released, and a PS One was only $130 or something then. So I didn't fix it, just held off and bought a PS2 at launch.

PS2 - Lasted 8 years, still kinda works, but it's very picky. Only plays some games, and you need to restart it 20x times to get it to work. Technically it still works, but I just bought a used PS2 for $40 a couple years back instead. Not worth the headache to start a game up.

PS3 #1 - Bought this off a friend in 2009, was a 3 year old system at the time. Lasted 2 years, didn't call Sony to repair it, just borrowed a friends PS3 from time to time. 

PS3 #2 - Perfect. Bought at a garage sale last year, Slim model. No issues.

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NES - Perfect - Bought off a friend over 10 years ago, still works fine

SNES - Perfect, given from my sister who bought it 20 years ago new.

N64 - Been playing it regularly since 1996, no problems. I did loose 1 controller to Mario Party

Gamecube/Wii/GB/GBP/GBC/GBA/GBASP/3DS - Also perfect.....

DS - dropped it a few too many times. Still works, but if I place it down too hard it makes the game freeze. Fine for gaming at home, trrible for gaming on the go.

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Also I just want to mention that except for that 1 N64 controller, I've never had a Nintendo/Sony controller break on me in over 20 years of gaming. On my 360, I have 2/3 broken controllers. 1 with an A button that doesn't work, the other with a broken analog stick.