Why I Returned The Xbox One

[Michael-5]

leyendax69 said:
7 times? I thought microsoft service it was really good. Even I have heard people saying they got other 360 for free. About the review, without having XB1, the failure rate seems insignificant compared to 360 (for now).

Sent it in 10 times total, only got a replacement 2x. (so the OP should have said 8 times, bad math)

1x - Replaced with a broken used console
2x - 2 hour phonecall.....with Microsoft and Bell (internet) which resulted in a new console.
3-10x - Warranty was nearly done, so they kept claiming that "it's not broken." Would freeze an hour after load up, not RRoD, but not working properly..... (gone 2-3 weeks at a time)
11x - Thank god for my Best Buy extended warranty. Got a new floor model because the Slim came out. Mine was returned as a defect.

The big controversy I feel was that even though I expected me 360 to break, and even though I paid extra for a Best Buy extended warranty. I had to send it to MS since they extended their warranty too. MS covered all freezing/RRoD related issues, which IMO was bull to reduce the failure numbers.

Worst of all, MS never replaced my system with the HDMI models which had a smaller fail rate. They even replaced my original unit for another refurbished unit which didn't even work (didn't register any game with DLC or go online). Best Buy replaced my 3rd console.

-----

Another issue was that I bought an MS brand steering wheel when Forza 2 came out. My dog chewed the power cable, but because they just introduced Kinect, they discontinued the wheel. Was discontinued for a couple months only, and they couldn't sell me a new power cable.... Worst of all they designed the wheel to only accept MS power supplies, so a 3rd party charger with the correct voltage/amp still didn't work. Only had the wheel 2 years.... :-/

MS didn't replace my power charge, nor did they offer me a solution to get the wheel to work. They just said to try eBay and buy another whole wheel.......

-----

Never ever had this much of a headache with a Nintendo or Sony system.... :-/ I don't like MS customer service, it's just as bad as Rogers. This is why I'm holding off on the one until the very end, and even then...if Kinect never goes, then I never buy.