The problem with most of the Microsoft public relations people is that they talk down to their customers or try to convince you that you need features like Kinect 2.0 or NFL Fantasy Football. Perhaps the bigger concern is that people think Microsoft cares about the serious video gamers out there when in reality, it has always been the casuals that have bought into the console; those people who buy the latest Call Of Duty and Madden (or FIFA game in Europe) every year. A lot of individuals have this misguided belief that Xbox 360 and Xbox One were made for serious video gamers. Microsoft has always catered to casuals. Back at E3 2005, they were pushing the machine more to them than to the PS2 or PC gamer.
Don Mattrick really didn't do the One any favors with his comments but he basically had to tow the company line. MS has some pretty unlikeable people running the video game side of things. I'm not familiar with Phil Spencer but I'll take your words for it. Major Nelson, I have no issues with. Yusuf Mehdi and Aaron Greenberg are the two I can't stand.
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