Microsoft: Over 3 million Xbox One's Sold to Consumers in 2013

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ganoncrotch said:

DonFerrari said:

ganoncrotch said:

DonFerrari said:

Mummelid:

ganoncrotch said

litude said:
Just shows that Xbox One hater "vocal minority" really was a vocal minority.

"We got them now...hit them with DRM captain!"

Well I'd say the people being vocal about what they didn't like about the X1 after its reveal made the console take a few 180s and become something that people can accept in their home and support. If people hadn't been vocal and just effectively walked away when they were dissappointed there is no way the system would be over 3million sales now.

People Cried, Microsoft listened and reacted. Good Job both parties I say.

Indeed, Microsoft are a lot more eager to please their customers than many seem to believe. Their customer service is known to be world class and the way they handled the RROD issue is unprecedented in the history of consumer electronics.

Maybe bwcause they were the first majo producer to release with such ludicrous failure rate?

Well yeah it was a pretty bad hardware failure, but microsoft fully took the brunt of that failure out of their own pockets, I think they set aside something like a billion dollars to make sure their repair centers never took more than 3 weeks to get a system back up and running. I had 2 RRoD experiences and never paid a cent with the exception of 1 phone call to move my licenses to the 3rd console because there was a limit on the number of times you could shift licenses in 12 months. Compare that to a psp which just stopped working and went in the bin instead of paying 70euros to repair it... I know which one upset me more. In terms of customer service MS are pretty boss at it.

You do know how longe took MS to aknowledge the issue right? And that a lot of owners had to buy a second X360 because MS didn't assumed the fault?? And that they done it because of massive class-action lawsuit.

Well the issue came up almost instantly and the system was covered by a 12 month manufactures warrenty at least here in Ireland, before that 1 year ran out Microsoft announced that they were extending the warrenty here by 2 years to cover RRoD failures. Like I said, been there, dont that.... twice. Never paid a penny.

Let's not get all sentimental and start thinking these companies are so generous and kind. MS only did right by the consumer out of economic (and in some countries legal) necessity. If they hadn't given that 3 year cover Xbox 360 would probably have failed as a console and MS would be gone from the console business. The bean counters crunched the numbers and decided that a 3-year warrantee was the best cost-benefit response to the high failure rate if MS was determined to stay in the console race. The bean counters probably recommended that MS cut its losses and drop the Xbox business like a hot potato, but the powers that be in MS weren't going to have a bar of that. And aside from bloody FPS dominance it was good that MS didn't exit stage right.