DonFerrari said:
Maybe bwcause they were the first majo producer to release with such ludicrous failure rate? |
Well yeah it was a pretty bad hardware failure, but microsoft fully took the brunt of that failure out of their own pockets, I think they set aside something like a billion dollars to make sure their repair centers never took more than 3 weeks to get a system back up and running. I had 2 RRoD experiences and never paid a cent with the exception of 1 phone call to move my licenses to the 3rd console because there was a limit on the number of times you could shift licenses in 12 months. Compare that to a psp which just stopped working and went in the bin instead of paying 70euros to repair it... I know which one upset me more. In terms of customer service MS are pretty boss at it.
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