Sony - exchanging defective playstation 4 units immediately

[Torillian]

fallen said:

Nadwki said:
1% and a direct immediate replacement. To be expected and fantastic customer service, makes you wonder what all the fuss was about?

Umm, what else would be expected?

 

People are giving Sony kudos just for doing the bare minimum now? You are supposed to have your product replaced if it's defective.

 

And where is the proof of 1%? Even if true, doesn't it directly contradict the 0.4% figure Sony/people have been spreading around? So Sony admitted they are lying?

The actual quote says "less than 1%" which .4% certainly falls within so as of yet you can't call Sony liars for this particular statement.