Sony - exchanging defective playstation 4 units immediately

[Dgc1808]

fallen said:

Nadwki said:
1% and a direct immediate replacement. To be expected and fantastic customer service, makes you wonder what all the fuss was about?

Umm, what else would be expected?

People are giving Sony kudos just for doing the bare minimum now? You are supposed to have your product replaced if it's defective.

And where is the proof of 1%? Even if true, doesn't it directly contradict the 0.4% figure Sony/people have been spreading around? So Sony admitted they are lying?

The proof is the fact that it's stated in the OP by a SONY representitive. Whether you believe that percentage or not is up to you but it doesn't get more official than that. Also, that does not contradict anything. SONY previously stated 0.4% 2+ days ago. They would have more data and more reports of defective units at the time of this statement. Seeing as they haven't shipped more units, of course estimates will go up... not down.

You seem very eager to find an issue here.