If you are unable to:
a) Remember your PLAYSTATION®Network password, or
b) Tried retrieving your password with the "Secret Question" option with no success, or
c) After entering the answer to your "Secret Question" you received an error message,
We have included the following information to help you troubleshoot this problem.
If you need additional assistance, please contact the Consumer Services Department.
Phone Number
1-800-345-SONY (7669)
Hours of Operation
Monday through Saturday, 6:00 a.m. to 8:00 p.m.
Sunday, 7:00 a.m. to 6:30 p.m., Pacific Time








