| mysticD said: Well, Legend regardless of who is at fault, MS as a company reallly should step up and take the responsibilty of its employees. Promise or policy is not issue here, the issue here is good customer service which MS is sorely lacking. From my experience dealing with all 3 major console customer service, I have to say Nintendo is probably the best of the three. MS could learn a lot from Nintendo when it come to taking care of loyal customers. |
I don't think it's Microsoft's fault to be honest. Microsoft has a strict set of policies in regards to refurbishing consoles and nowhere in those policies is it promised that a console will be returned to a customer with the same markings on the outside of it that it had when sent in. An employee made a promise that went outside Microsoft's policies and Microsoft shouldn't be blamed when it was only following it's own policies. That doesn't mean I don't feel bad for what happened to that person but I don't agree that it's an example of "Microsoft screwing a customer" as some people are trying to paint it as.
