Sorry you had it so bad. My experience with Microsoft has been awesome. They fixed my 360 once when it was out of warranty because the lady on the phone told me to say it was RRoD when it was really just the disc drive. They let me keep my digitally downloaded games on two different consoles instead of just one (I don't have to log in for games I've purchased up to that point).
Meanwhile, Sony's customer service didn't even know that I couldn't re-download movies after I deleted them. Lost over a hundred dollars worth of videos.
Those are my only customer service experiences, unfortunately. I'm one of those "Own every console" people, too. I thought the Microsoft customer service rep was very nice and knowledgeable and the Sony rep was an ass. Never had a problem with Nintendo hardware.
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