| Euphoria14 said: There is actually zero room for sarcasm with a customer and the jokes (hers especially) were absolutely grounds for termination. I am sure you wouldn't like picking up a game or buying clothing somewhere and the clerk making a joke at your expense. It may seem funny when it isn't directed at you, but even if this type of situation arised it would be grounds for discipline: Customer: "Hi, I am picking up my copy of GTA 5." Clerk: "Sure, may I see your ID?" Customer: "I'm sorry, I forgot it. I have my reciept though and it is paid off in full." Clerk: "Sir, you would think it is well knows that if you are picking up a MA rated game that you would need to bring ID to prove your age."
That scenario ends up with the customer becoming the butt end of a joke and possibly in front of other customers. Now you just embarassed your customer. The proper response would be: Clerk: "I am sorry sir. Store policy states that I cannot sell this product to you unless I can validate your age."
She is paid to do a job. She is paid to act in a professional manner. If she doesn't like the rules then she can go home and look for another job, which I hope she is because with her attitude she shouldn't be working with customers in any form. |
First of all there was an issue before the video starts. Hence the video being taken. Secondly you cant dedicate your time to a problematic customer when there is a sllew of other people behond them. For a person like that the best thing to do is complete the transaction as quickly as possible and send them on thoer way. You cant just spend your time begging for the customers business and you cant just ignore the customer. Her responses up till he walked away were fine.
