I know this is big "PR" for gaming entheusiasts, but I'm gonna play the devils advocate.
The people working for MS are techs, not gaming entheusiasts, necessarily. They see millions of 360's, and the cleaning process could possibly even be automated.
I'm fairly certain that there are policies and practices when repairing consoles and they include a checklist upon which clean outer coverings are denoted.
I also maintain the probability that it is unlikely "don't clean the unit" was imbued upon the "notes" section of his case, and instead "repair original unit" was the note.
If the system held such sentimental or monitary value, it seems to me, inplausable to send it in, and ludicrous to expect it back in pristine condition.
I think minor and personal stories like this hold a lot of weight when presented to the average person, but to a realist, obviously the person who sent in the console cared more about getting his console repaired than protecting its sentimental value.
Yeah MS sucks, but you should be smart enough to realize that, before you send them your cherished and fragile possessions. They ain't running a historical console preservation service. You get unlucky, you lose your data. That's how warranties work. Isn't the important thing that he can play his 360 once again?
I don't need your console war.
It feeds the rich while it buries the poor.
You're power hungry, spinnin' stories, and bein' graphics whores.
I don't need your console war.
NO NO, NO NO NO.
