Microsoft's Slow Response To Xbox Harassment Leaves One Woman Stunned

[Euphoria14]

The Fury said:

pokoko said:

I've worked Xbox Live customer support.

We aren't talking about normal issues, we're talking about issues which require the authority to ban an account, a power that belongs to only a few people in the system.  Situations like that also require an investigation and some cases can take awhile.  People just have to wait, it's as simple as that.

No, normal issues are "I can't log in." We get that all the time, however 'I've been charged twice' is big priority and CS issue can go from CS to authority in an email. Then, again like I say, we usually have factual evidence and can resolve things quickly, here there is actual evidence and nothing is done.

I agree, and this reminds me of a month or two ago when I downloaded "Spartacus" on PSN. I purchased in game currency to deck myself out with some good combatants like Oenameus and ran into issues with Ubisoft's server and ended up getting charged twice for the same purchase.

I called SONY and told the rep about the issue and he said he wasn't sure what SONY could do, but he would send the issue anyways.

 

In the end it took 4 days and SONY actually gave me my $5 back, even though it was Ubisoft who charged me twice! Nothing but good history with them on my end, like when they also fixed my 4 year old PS2 that was way past warranty.