badgenome on 05 August 2013
| Mr Khan said: Too much listening to the customers is indeed a bad thing (listening to the vocal minority is what got Sony stuck where they were with PS3, which took them a long time to sort out, and listening to the complaints of the vocal minority in lieu of their own success is what produced the Wii U, when a Super Wii would have been the wiser route) |
I don't think either of those is a good case of listening to the customers, though. With the PS3, I get the feeling Sony was just listening to themselves and drinking their own Kool-Aid. Much like MS with the Xbone. With the Wii U... well, I don't really know who Nintendo was listening to there. It doesn't look like anything that anyone ever asked for, and they don't even seem comfortable with their own product.
