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Zkuq on 27 June 2013
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Mr Puggsly said:
Zkuq said:

I'm not changing the subject. My point is that customers aren't complaining so they aren't too unhappy, either. That is, Sony isn't making their customers too unhappy so they're evaluation cost vs. customer happiness and in their eyes, they don't lose too much consumer happiness by making online play require a subscription. If it caused too much consumer unhappiness, I doubt they'd do it. Well, in the current financial situation they actually might. Either way, Sony's subscription holds much more value than MS's, and customers won't feel as unhappy.

Have you even wondered why Sony is people's favorite over MS? People have their reasons, you know, they don't just randomly decide to like a company just like that.

Once again, not staying on topic.

You're avoiding the simple fact Sony made a decision based on profit. Not pleasing its customers. Sony fans pissed and moaned about Xbox Live being a pay service. Now all of sudden Sony fans don't seem to mind. That clearly says something.

Sony is peoples favorite when the price is right. We saw there wasn't much loyalty for a high price Sony console.

I am staying on topic, it's just that either you're ignoring what I said in my first post or I didn't express myself clearly. I'm guessing it's the latter. What I meant is that both MS and Sony are trying to do business and make profit (as much as possible) but their approaches are different. Sony favors pleasing their customers when it's clearly not the 'bad' way to go because they think that how they'll make profit, MS favors maximizing profit at every turn where it's clearly not the 'bad' way to go. Now Sony's investing more heavily in their online service and they feel they need to make more money from it, and they thought putting online play behind the pay wall wouldn't make their customers too unhappy. So yeah, they did it to make more profit but they most definitely considered it the smallest 'evil'.

Also, your comparison of Sony fans and MS fans isn't entirely correct. MS has a long history of not treating their customers that nicely, Sony doesn't. Which company do you think is going to get more forgiveness from consumers? You can't just ignore those factors, they definitely affect people's preferences.