| JEMC said: That only makes it worst. Being "a group of pals just working on what we want" is fine when you are small Co., but past a certain size you need someone to say "you do this and you do that, end of the story". |
They really need to hire a bunch of support people as well. Having some of the industries top programmers and designers handling support tickets etc is kinda a waste of their time. Especially now that Steam is so big, I mean it often takes upwards of a week for support tickets to be handled that is just not good business. But hireing a lot of far less talented (no dissrespect to anyone in that line of work but most of the people at Valve are at the top of their feild and/or multitalented) people to handle one specific menial tasks like customer support is against their entire philosophy.
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