I live in a dormitory with limited internet access. Google fiber is not gonna save me.
Of course M$ consumer policies are bad, come on, just read any Phil Spencer or Don Mattrick interview and you will see how they love their cutomers :
"Backward compatibility is backwards"
"No internet connection, no next gen"
"Core Gamers buy everything anyway"
etc
You don't talk to fans like that, or do you guys like people pooping on you in the media ?