Well, all the people at MY EB are very friendly and very knowledgeable about games. I'll go there to buy something, and they'll look at it and say "Hey, that game's awesome, dude, I played it on the weekend for like 10 hours. Hey, have you played (insert similar game here)? It's a lot like this except for (insert different gameplay concept)."
So, no, I never have that issue at EB.
BLOCKBUSTER, on the other hand, hoo boy don't get me started.
Keep in mind that I've been my Blockbuster's best customer ever since they opened about 10 years ago. When I'm not at my university, I go there at least once every two weeks. So I go in to see if they have No More Heroes:
Clerk at the counter: "Hi, how can I help you today?"
Me: "Hi, do you have No More Heroes?"
"Nope. It doesn't come out until February 5."
"...okay (really strange, cuz people on VGC had already bought it days earlier)... well, are you getting Smash Bros. on the launch day?"
"We sure are."
"All right, can I put a down payment on that, please?"
"No, sorry, we don't do reservations."
".................ok.... thank you. Bye."
"Have a nice day!"
Keep in mind that over the last 10 years, I've reserved plenty of games there, including Halo. Yeah, I'm good friends with the manager and on a first-name basis with most of the staff, but this new guy knew nothing at all.