Adinnieken said:
And the reason why I have been invited to Redmond is my tenacity. When I "discover" a problem, I stick with it and I aggressively pursue it. Trust me, I didn't just sit back and send in consoles, let them break, and send it in again. I documented the problem, I detailed it, and I worked with Microsoft to get the problem solved. Like I said, they discovered that a patch to the firmware, essentially put in the wrong order, caused the DVD drive to fail. The patch assumed the original firmware was installed, however Microsoft installed a later firmware as the base firmware. When anyone got their Xbox 360 back from repair, connected it to Xbox Live, and downloaded the latest updates, the patch installed out of order causing the drive to eventually fail. I don't know if Microsoft removed the patch or if they updated the patch, or just changed the order of execution, but they identified the problem and resolved it. |
Still, that's terrible. If I had a car that was making transmission noises, and they just changed the clutch that would be the same situation as what Microsoft did.
However I can't compare MS to anyone else, never had a Nintendo break, and my Sony's broke well after warrenty.
What I can say though is Microsoft's lacks a strong will to preserve their products. I have 2 Microsoft Brand Race Wheels which were sold at retailer for about 2 years (2007-2009). In 2009 my dog chewed the power cable to one of those wheels, and only a couple months after the product was discontinued, MS completly stopped carrying replacement power cables. It's one thing to keep a product on the shelf for such a short period of time, but to completely stop stocking replacement power cables? Owning a Microsoft product feels worse then owning a Pontiac, at least you can go to a Chevy dealer and have your Pontiac fixed, and Pontiac was dissolved, MS is not!
By comparision, I lost a power cable to my SNES console back in 2004. Turns out the replacement power cable to the Gamecube is backward compatible to the NES, SNES, and N64 (just have to remove the adaptor for N64/GCN). I also lost the stylus to my original DS, and I ordered a new one from Nintendo just this year.
Microsofts Quality Care, and Customer Support, are just garbage. I've never heard of a company who is known to replace systems with brocken systems, and discontinue selling replacement power cables to products two months after the product was discontinued.
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You're just reminding me about MS shotty practices, and make me want to own a Xbone less and less now...
What is with all the hate? Don't read GamrReview Articles. Contact me to ADD games to the Database
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