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It's great if you have friends to use it with. When I first got my 360 and was playing Tales of Vesperia, I would be talking with my friends all the time, it was great. After I stopped playing my 360 lots though, I never really used it again, the thought of using it never crossed me mind.

I've only used it once on Vita though because I don't have many people to talk to. It sucks.