Had a similar thing happen to me a year or so ago, where I bought a game off origin that didn't work and attempted to get a refund. (Although the same game works fine on Steam 100% no problems, go figure?)
After a few months of fighting with EA and them referring me to their "No refunds" policy I took it to Australia's Consumer Affairs, because in Australia if a product is faulty or not to expectations you are entitled to a refund, that is the law and no company regardless of how large or what they write in EULA's... Cannot override your basic consumer rights regardless of the region you are located within.
In the end once I took it to consumer affairs it took only a couple of days to get a refund.
However the difference here is that EA is also "false advertising". :P
Just don't buy EA games in future, vote with your wallets, it's the only way they will improve.
www.youtube.com/@Pemalite
