happydolphin on 13 February 2013
| JWeinCom said: What is this based on? Satisfaction with products? Customer experiences when they had to call customer service? |
It's based on a survey by a research firm in the US. But like Baldrskies dug up, it's actually related to customer service...
So I'd need to update OP, sorry for the misinfo. I was looking for info online, but was finding it hard to get the facts. (Forrester charges a fee to read their articles)
