Well a couple of years ago I had to cancel my auto renew XBL membership. So then I looked up in the internet on what to do. It turns out that they required a Sh!! ton of info to verify my identification over the phone. So I did a lot of research and I was armed to the teeth when I called Microsoft.
But here's the twist. I had all the information with me when I called them. However they only needed a couple of information to verify me not the crap ton they were supposed to ask me (according to the Internet). Except for the fact that they tried to convince me not to cancel it. It was fast, short and simple. Hassle free.
BTW I cancelled my XBL membership back in 2010 b/c I was sick and tired of paying for XBL and MS even had the nerve to increase the price. So then I swapped to playstation 3 for a year. It was good but not great, PSN didn't really live up to the hype fans were saying about it in the internet. SO I ended up paying for live... again.
Bottom line: Excellent costumer service MS. Cant comment on other companies.
Yay!!!
