Trolling has definitely increased lately. I can't say how much with respect to each console maker but with regards to Nintendo specifically, it has increased greatly. All one has to do is look at their post habits. Many of them rarely ever post outside of the Nintendo boards themselves. That means their intent is not to inform or engage in spirited debate but to elicit an emotional response and incite anger.
It's not about having a thicker skin, it's about changing the quality and direction of discussion. It takes posters from intelligent debate or discussion and puts them into a defensive mode which alters the intention of the thread. Or worse, the thread was created by the troll merely for personal amusement.
As for moderator queue's, they are a partial solution that ultimately don't work. We don't need active mods, we need pro-active mods. The difference is an active mod will react to a reported post. This by itself is good. But a pro-active mod will read a forum as much as possible and will take action before the post is ever reported.
And we do have some pro-active mods...just not enough of them. And again, I'm only speaking on behalf of the Nintendo boards. I'm sure the others need it just as much.
Please accept my apology if my next comment offends but if our moderators are shrugging off the fact we have a troll problem, then it's obvious we also have a moderator problem. Moderators in denial of a problem will never solve the problem. When enough of your members are telling you that a problem exists, it is part of your moderator duty to listen and take action. Denying the existence of their plight and telling them to have a thicker skin is a good way to lose quality members.
The rEVOLution is not being televised
