crissindahouse on 26 October 2012
Wow that's a nice (and long) story:
Polygon: We spend a day in Microsoft's User Research labs to see how the company uses public feedback to polish its most important game.
http://www.polygon.com/2012/10/24/3538296/data-entry-risk-management-and-tacos-inside-halo-4s-playtest-labs