sethnintendo said:
spurgeonryan said:
I emailed for a promotional Vhs copy of their N64 games. A few weeks later I got it in the mail! Actually it was in the 90's so I probably called them. |
I actually called them and notified them that I broke my original Wii Sports disc in half due to it not reading on the Wii. My Wii would read every other game I had except Wii Sports (sometimes it read it but most of the times it didn't). I blamed it on the shit paper holder that they used instead of a normal plastic game case for causing scratches where it wouldn't read. The first lady I talked to on the phone didn't offer that much help (she said I could purchase another copy from Nintendo site for 20 dollars, before it was even sold at retail in USA (just a pack in)) considering I broke it myself. I then emailed them my frustration saying that their customer service member didn't help me as much as she could and I felt neglected/wronged. I then got a phone call about 5-10 minutes later after sending them the email and the representative said they would send me a free copy of Wii Sports due to my troubles. Nintendo customer service is above Microsoft and Sony. I dare anyone to call Microsoft or Sony stating they broke a disc in half and expect anything in return. I now keep my Wii Sports in a black plastic holder that Blockbuster used to use to hold their DVDs (they threw out a bunch at the dumpster when closed down).
How about the disc scratching fiasco that the early 360 models supposedly encountered? I believe they made you pay for replacements for that.
Order a replacement Microsoft game disc from the Xbox Online Service Center.
Console registration is required to place an order. The cost is $20 plus tax and must be paid for by credit card.
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I'm actually in the midst of a custoer service nightmare with Nintendo, so I have to disagree--their CS is, frankly, awful, with one hand having no clue what the other is doing.
