As a salesman in retail, I'm not a apple lover, i perfer android and Windows, but i fully respect Apple and understand why people appreciate them, even though i do acknowledge that some people go to far on how great they are ( no different from any other fan boy)
But their customer service + customer appreciation far exceeds any other company in products.
I work in cell phones, and at our store (Best Buy) we for sure sell more droid than iphone by at least 3:1, but in my 2 years of ALL the phones that people come back with issues to return or send our for repair, for every iphone we send out, which is usually due to someone dropping it on the ground or water, we have at least 30 droids that go out for the same reasons PLUS "software crashing" touching screen malfunction, speaker issues," the list goes ON and ON with everything not apple. And even if something is wrong with the iphone, you take it to them and they cover it for the 1st year, you get 30 days with everyone one else in store and 1year manufacture which is more a hassle than anything.
the fact of the matter is, apple will bend over to keep its customers, other companies wont. I feel like Amazon is the same way, they will do just about anything to make a happy customer, something that these retail stores and other businesses wont do, its all about profit, and i think the proof is in the rise of such business practices by apple and amazon, and thus the downfall of everyone else. As an employee, its so frustrating to see a company pretend to care about its customers.
https://www.youtube.com/channel/UCbchUmHiEvZ1m3b9HgW5syg
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