Scoobes on 11 August 2012
That sucks... but I suppose that's Valve time. Just remember, as big as Valve appear, they're actually still relatively small compared to most companies. I think they actually have less employees than Bioware. That doesn't excuse them not solving your problem in a timely manner, just means they need to hire more people for customer support.
Edit: Have you tired posting in the Steam forums? They might be able to help.
