Hey, I don't really have the contact number for residents of Australia. But, my PS3 60GB died in late May and I had Infamous stuck in the drive. I simply opened up my PS3 and gained access to my Blu-Ray drive which I also opened and was able to easily take the disc out.
In short words, open it up! I'm sure you won't break your disc in the process, its very well protected.
P.S. I'm not sure what to do about retrieving your HDD game saves though.







