I've actually had a problem with my PS3, but they offer a much better replacement service, although I cant get a new console cause the 60GB is out of production. My initial problem was an overheating problem that cause the PS3 to freeze, so instead of sending it off, I got a free exchange on the doorstep, admittedly within the warranty. The PS3 I got seemed fine, then I got some disc drive issues, when I tried to eject the disc it would stutter and fail and the game would disappear from the XMB, and then I would have to eject it several times before it would come out. My initial concern was scratching, but then once it took me about 10 times to get it out, I basically had to have the PS3 upside down to do that, so I just got another exchange. Of course my concern is that I will get another faulty 60GB, but then I will just have to have annother exchange, but I did the same thing with my PS2 (although it was out of warranty then so cost £60) but that console lasted several years of overuse.
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